Privacy Policy
This Privacy Policy explains how VocalBubble ("we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website, products, and services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
1. Introduction
This Privacy Policy describes how we handle information that relates to identified or identifiable individuals ("Personal Data") and other information in connection with your use of the Services.
We aim to collect only the information we need to operate, improve, and secure our Services and to communicate with you effectively. We do not sell your Personal Data and we strive to be transparent about how your information is used.
This policy applies to information we collect:
- When you visit or use our websites, apps, and hosted products;
- When you communicate with us, such as by email or through support channels; and
- When our customers use our Services and we process information on their behalf.
If we process Personal Data on behalf of a customer, that customer is generally the "controller" of your data, and their privacy policy may also apply. In those cases, we act as a "processor" or "service provider" and process your data in accordance with our agreement with that customer.
2. Information We Collect
We collect information in three primary ways: (a) information you provide directly, (b) information collected automatically when you use the Services, and (c) information we receive from third parties.
2.1 Information You Provide to Us
When you interact with us or use certain parts of the Services, you may choose to provide information, including:
- Account and contact details such as your name, email address, company name, role, and password when you sign up for an account or request access.
- Billing and payment information (processed by our payment providers) such as billing address and limited payment details necessary to complete transactions.
- Content you submit including messages, support requests, feedback, survey responses, and any other information you choose to provide.
- Customer implementation data such as configuration settings, scripts, video content, and other materials you upload or connect to use the Services.
2.2 Information Collected Automatically
When you access or use the Services, we and our service providers may automatically collect certain information, including:
- Usage data such as pages viewed, features used, actions taken, timestamps, referring/exit pages, and clickstream data related to how you interact with the Services and embedded micro-video journeys.
- Device and technical data such as IP address, browser type and version, operating system, device identifiers, language preferences, and approximate geographic location (e.g., city or region).
- Log data including diagnostic information, error reports, performance data, and other server logs that help us maintain the security and reliability of the Services.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Service providers that help us with analytics, payments, customer support, or marketing;
- Business partners, such as resellers or referral partners, that share information as part of joint offerings; and
- Publicly available sources or social media platforms, to the extent permitted by law.
3. How We Use Information
We use the information we collect for the following purposes, or for purposes that are compatible with these:
- Providing and maintaining the Services, including hosting, operating, monitoring, and improving the performance and usability of our products.
- Configuring and personalizing experiences such as rendering micro-video journeys, routing end users through paths, and tailoring prompts or CTAs according to customer-defined logic.
- Communicating with you about your account, security alerts, product updates, billing notices, and responses to your requests and inquiries.
- Analytics and product improvement to understand how our Services are used, measure effectiveness, and develop new features and offerings.
- Security and abuse prevention including detecting, preventing, and responding to fraud, unauthorized access, and other harmful activity.
- Legal and compliance purposes such as enforcing our terms, complying with applicable laws, regulations, and legal processes, and protecting our rights, property, and users.
- Marketing (where permitted by law) including sending you information about new features, offers, and resources that may be relevant to you. You can opt out of marketing communications at any time.
We process Personal Data only where we have a lawful basis to do so, which may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating, securing, and improving the Services.
5. How We Share Information
We do not sell your Personal Data. We may share information in the following circumstances:
- Service providers that perform services on our behalf, such as hosting, data storage, analytics, customer support, email delivery, and payment processing. These providers are authorized to use information only as necessary to provide services to us.
- Customers and end users where we process data on behalf of a customer. In such cases, we may share analytics or implementation data with that customer according to our agreement with them.
- Business transfers in connection with a merger, acquisition, financing, or sale of all or a portion of our business or assets. We will take reasonable steps to ensure the recipient honors this Privacy Policy or provides notice of any material changes.
- Legal, security, and compliance when we believe disclosure is reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to protect the rights, property, and safety of VocalBubble, our users, or the public; or to enforce our terms and agreements.
We may share aggregated or de-identified information that does not reasonably identify you, for example to publish usage statistics or benchmark performance patterns across our network.
6. Data Retention
We retain Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need to use your Personal Data and we are not required to retain it, we will take steps to remove it from our systems or anonymize it so that it can no longer identify you.
If we process Personal Data on behalf of a customer, we will retain and delete that data in accordance with our agreement with the customer, which may include specific retention or deletion timelines.
7. Data Security
We implement reasonable technical and organizational measures designed to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your Personal Data, which may include the right to:
- Access a copy of the Personal Data we hold about you;
- Request correction of inaccurate or incomplete Personal Data;
- Request deletion of your Personal Data, subject to certain exceptions;
- Object to or restrict our processing of your Personal Data in certain circumstances;
- Withdraw consent where we rely on your consent to process information; and
- Receive your Personal Data in a structured, commonly used, and machine-readable format, where technically feasible.
To exercise these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request and may not be able to fulfill a request where we are legally required or permitted to retain certain data.
If we process your data on behalf of a customer, we may direct you to contact that customer directly, as they are typically the controller of your Personal Data.
You also have the right to opt out of marketing emails by following the unsubscribe link in those communications or by contacting us. Even if you opt out, we may still send you non-promotional messages related to your account or the Services.
9. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under 16. If we become aware that a child under 16 has provided us with Personal Data, we will take steps to delete such information as soon as reasonably practicable.
If you believe that we may have collected information from a child under 16, please contact us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as by posting a prominent notice on our website or sending you a notification).
Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, you can contact us at:
Mailing Address
VocalBubble
(Attn: Privacy)
123 Business St, Suite 100
City, State 12345
Country
When contacting us, please provide sufficient detail to allow us to understand and respond to your request, including the nature of your relationship with VocalBubble (for example, customer, website visitor, or end user of a customer's implementation).
Get in Touch
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Contact Information
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed